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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Dan Butts

September 30, 2024

5  out of  5
rating by Dan Butts
"Great service. Thanks!"
We responded:
"Thank you, Dan, for your positive review! We're glad to hear that you received great service from us. Providing excellent service is our priority, and we appreciate your feedback. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for your support, and we look forward to serving you again!"
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Eric Williams

September 27, 2024

5  out of  5
rating by Eric Williams
"These awesome people WILL TAKE CARE OF YOU!!!!"
We responded:
"Hi Eric, Thank you for your enthusiastic review! We truly appreciate your kind words and trust in our team. We are committed to taking care of our clients and ensuring their needs are met. If you ever need anything or have any questions, please don't hesitate to reach out. We value your business and look forward to continuing to provide you with excellent service!"
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Brad McNatt

September 18, 2024

5  out of  5
rating by Brad McNatt
"Attentive and amazing!"
We responded:
"Thank you, Brad, for leaving us a 5-star review! We truly appreciate your support and feedback. We're delighted to hear that you found our team to be attentive and amazing. Providing excellent service is always our goal, and we're glad it met your expectations. If you have any further questions or need assistance, please don't hesitate to reach out. We value your business and look forward to serving you in the future."
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Eric Merla

September 17, 2024

5  out of  5
rating by Eric Merla
"Great people and always there to answer my questions. Very happy to be with such a great team."
We responded:
"Thanks so much for the review Eric! I am glad to hear that you are happy to be insured with my office."
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Kenney Jackson

September 9, 2024

5  out of  5
rating by Kenney Jackson
"Better than Jake ever thought of being. Kevin’s office provides fast friendly service and keeps our policies up to date."
We responded:
"Thank you so much for the review, Kenney! I have been so grateful having you and your family as part of my agency and I look forward to working with you for many more years to come!"
Profile photo of Kurt Jensen

Kurt Jensen

September 5, 2024

4  out of  5
rating by Kurt Jensen
"Initial help explaining the claims process was a little frustrating, but after that their service has been excellent. Very responsive and helpful. I've enjoyed working with them for many years. They are also proactive in working to save you money. Claim payments were no hassle."
We responded:
"Hi Kurt, thank you for taking the time to share your experience and leaving us a 4-star review! We appreciate your feedback and are glad to hear that our service has been excellent overall. We apologize for any frustration you experienced during the initial claims process, but we're pleased to know that we were able to assist you effectively after that. Our team takes pride in being responsive, helpful, and proactive in helping our customers save money. We're also happy to hear that your claim payments were hassle-free. We value your continued loyalty and look forward to serving you for many more years to come. If there's anything else we can do for you, please don't hesitate to reach out."
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Randy Beck

August 26, 2024

5  out of  5
rating by Randy Beck
"Helpful. Informative. Friendly."
We responded:
"Thank you, Randy, for your continued support as a long-time client and for leaving us a positive review! I'm delighted to hear that you found my team to be helpful, informative, and friendly. Providing excellent service and building strong relationships with our clients is always our top priority. If there's anything else we can assist you with or if you have any further questions, please don't hesitate to reach out. We appreciate your trust in our services and look forward to serving you for many more years to come."
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Nick

August 22, 2024

5  out of  5
rating by Nick
"I’ve been with them for more than 10 years. Over the years I’ve expanded into many different policies and I was not disappointed at all with rate and quality of the customer service I receive. At one point, due to rate increase I decided to switch but nobody in town provides quick human customer service than this office. I can deal with rate hike but I can’t deal with poor customer service and that in itself a huge saving on my time, money and mental peace."
We responded:
"Hi Nick, Thank you for your fantastic review! We truly appreciate your loyalty as a customer for over 10 years and your trust in our services. We're thrilled to hear that you have expanded into many different policies and have been satisfied with both the rates and the quality of customer service you receive. We understand the importance of quick and efficient human customer service, and we're glad that our office has been able to provide that for you. We value your time, money, and mental peace, and we're committed to ensuring your satisfaction. If you ever have any questions or need assistance, please don't hesitate to reach out. Thank you for choosing us as your insurance provider, and we look forward to serving you for many more years to come!"
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Chris Vela

August 8, 2024

5  out of  5
rating by Chris Vela
"They do a great job of helping me understand my coverages."
We responded:
"Hi Chris, Thank you for your positive review! We're glad to hear that our team does a great job of helping you understand your coverages. We believe that understanding your insurance is crucial, and we're committed to providing clear and comprehensive explanations to ensure you have the knowledge you need to make informed decisions. If you have any further questions or need assistance, please don't hesitate to reach out. We appreciate your trust in our services and look forward to continuing to assist you!"
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John Hitchell

August 5, 2024

5  out of  5
rating by John Hitchell
"Kevin Pierce and his team have been my insurance agent since I moved to Saint Charles and transferred my policy. I was confronted with unique and unexpected challenges when it came to insuring my real estate, automobiles and personal property. These challenges have grown more complex as time has passed. Kevin and his assistant Connie Prewett have presented me with the most economical solutions to these challenges while assuring that my property and liability are protected from loss. I would highly recommend them to anyone looking for insurance or liability coverage of their property."
We responded:
"Hi John! Thank you so much for your wonderful review and recommendation! I'm grateful to have been your insurance agent since you moved to Saint Charles and transferred your policy. I understand that insuring your home, automobiles, and personal property can present unique challenges, and I'm glad that we have been able to provide you with economical solutions while ensuring your property and liability are protected. I appreciate your trust in our services and value your recommendation to others seeking insurance or liability coverage. If you have any further questions or need assistance, please don't hesitate to reach out. Thank you for choosing us as your insurance provider, and we look forward to continuing to serve you!"
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Deara McBee

July 31, 2024

4  out of  5
rating by Deara McBee
"Kevin is always professional and very informative of their service. I highly recommend doing business with him."
We responded:
"Thank you so much for the review Deara! I am so glad we have been able to help get you great protection on your home, auto, and life insurance!"
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Thomas Skrabala

July 31, 2024

5  out of  5
rating by Thomas Skrabala
"Kevin and his staff are always responsive and great to work with. A customer of State Farm for over 40 years and of Kevin for the past 15 years. Outstanding!"
We responded:
"Thank you so much for your kind words and for being a loyal customer for over 40 years! We appreciate your continued trust in our services and are grateful to have served you for the past 15 years. I'm delighted to hear that my team has been responsive and great to work with. Providing outstanding service is always our goal, and we're glad it has met your expectations. If you have any further questions or need assistance, please don't hesitate to reach out. Thank you for choosing State Farm, and we look forward to serving you for many more years to come!"
Profile photo of Shawn Wilson

Shawn Wilson

July 29, 2024

5  out of  5
rating by Shawn Wilson
"I just wanted to thank Customer Service Representative Shawna Menke at State Farm Insurance at Kevin Pierce's office for being so thoughtful and kind in helping me out in a pinch when I needed it. People like her make the world a better place and should be recognized for going above and beyond in not only performing their jobs, but as just a downright good person. All the more reason to have State Farm for all of your insurance needs. Thank you, Shawna!!! Shawn S Wilson Shawn S Wilson"
We responded:
"Thank you, Shawn, for taking the time to leave such a heartfelt review! I'm thrilled to hear that Shawna Menke, our Customer Service Representative provided you with thoughtful and kind assistance when you needed it most. I agree that individuals like Shawna who go above and beyond in their jobs and demonstrate genuine kindness make the world a better place. I'll make sure to recognize Shawna for her outstanding service. Thank you for choosing State Farm for your insurance needs, and please don't hesitate to reach out if you have any further questions or require assistance in the future."
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Don Marsh

July 28, 2024

1  out of  5
rating by Don Marsh
"I have had my insurance with them for many years. It has been great, they were prompt and very pleasant to deal with....the issue arose the first time I needed to actually use the "insurance" then I was just out of luck. I was hit by an unlicensed driver who was lucky enough to have a O'Fallon Missouri police officer who they knew fill out the report. The officer lied grievously on the accident report and the department would not respond to my repeated requests to challenge the report. When I sought help from Kevin Pierce's office and from State Farm directly I was dismissed and ignored. I only remain a customer due to convenience and lack of a clear option to replace them. I no longer expect anything for either my money or years of loyalty."
We responded:
"Hi Don, thank you for sharing your experience with us, and we apologize for any frustration or disappointment you've encountered. We understand how important it is to receive prompt and pleasant service, especially when it comes to making a claim. We apologize for any inconvenience you've experienced and the lack of support you received during this challenging situation. We take your feedback seriously and will use it to improve our services and better address customer concerns. If there's anything we can do to assist you further or address any outstanding issues, please don't hesitate to reach out to us directly. We value your loyalty and appreciate your feedback."
Profile photo of Pamela Schneider

Pamela Schneider

July 17, 2024

5  out of  5
rating by Pamela Schneider
"Connie was very helpful and knowledgeable about all aspects of coverage. I am so happy I changed to State Farm. Connie is as the reason I signed up and didn’t go further with checking other companies. Thank you."
We responded:
"Thank you, Pamela, for your wonderful review! I'm thrilled to hear that Connie was helpful and knowledgeable about all aspects of coverage. I'm glad that she played a significant role in your decision to choose State Farm as your insurance provider. I appreciate your trust in our services and am grateful to have you as a valued customer. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for your feedback and for choosing Kevin Pierce State Farm!"
Profile photo of Rikki Hoormann

Rikki Hoormann

July 10, 2024

5  out of  5
rating by Rikki Hoormann
"Shawna was extremely helpful and got me the best price for my new car. Highly recommend speaking with Shawna for your next insurance quote!"
We responded:
"Hi Rikki, Thank you for your fantastic review! We're thrilled to hear that Shawna provided you with exceptional assistance and was able to find you the best price for your new car insurance. I appreciate your recommendation to speak with Shawna for insurance quotes. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We value your business and appreciate your feedback!"
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Ed Siekman

June 25, 2024

5  out of  5
rating by Ed Siekman
"Connie was professional, knowledgeable and polite. Qualities that are hard to find today. I appreciate her willingness to help me with my issue."
We responded:
"Hi Ed, Thank you for your wonderful review! We're delighted to hear that Connie provided you with professional, knowledgeable, and polite service. We take pride in having a team that exemplifies these qualities. I'm glad that Connie was able to assist you with your issue and that you appreciated her willingness to help. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your feedback and value your business!"
Profile photo of Dana Wise

Dana Wise

June 24, 2024

5  out of  5
rating by Dana Wise
"Very attentive and available to answer all of my questions."
We responded:
"Hi Dana, Thank you for your review! We're thrilled to hear that our team was attentive and available to answer all of your questions. Providing excellent customer service and addressing our clients' needs is our top priority. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your trust in our services and value your feedback."
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karen g

June 13, 2024

5  out of  5
rating by karen g
"Shawna gave outstanding customer service. She was pleasant, knowledgeable, and responsive. I appreciate it!"
We responded:
"Hi Karen, Thank you for your wonderful feedback about Shawna! I'm thrilled to hear that she provided outstanding customer service to you. We pride ourselves on having a knowledgeable and responsive team, and we're glad that Shawna exemplified those qualities. I'll make sure to pass along your compliments to her. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We appreciate your support and value your business!"
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Lamar Pilsing

June 7, 2024

5  out of  5
rating by Lamar Pilsing
"Had an issue on more money being taken out of our bank account for one of our policies than it should have and they were very responsive and acted quickly to explain the situation. They also discovered another discrepancy and resolved that as well. Done very quickly and they CARED which is hard to find these days."
We responded:
"Thank you, Lamar, for taking the time to leave us a review. We apologize for the issue regarding the discrepancy in your bank account for one of your policies. We appreciate your patience and understanding as we worked to resolve the situation promptly. We're glad that our team was responsive and able to explain the situation to you. Additionally, we're pleased to hear that we were able to identify and resolve another discrepancy. Ensuring that our clients are taken care of is our top priority, and we're glad you felt that we cared. If you have any further questions or concerns, please don't hesitate to reach out. We value your business and appreciate your feedback."
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Shane Fineran

June 3, 2024

5  out of  5
rating by Shane Fineran
"I’ve had multiple policies with this office for years. Very responsive and easy to work with when it matters most."
We responded:
"Thank you for being a loyal customer and taking the time to leave us a positive review! We greatly appreciate your continued trust in our office for multiple policies over the years. Providing responsive and easy-to-work-with service is something we strive for, especially during critical moments. If you ever have any questions or need further assistance, please don't hesitate to reach out. We look forward to serving you for many more years to come."
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Jamee Mittell

May 30, 2024

5  out of  5
rating by Jamee Mittell
"Shawna is incredible. Great customer service and very timely!"
We responded:
"Thank you for your kind words and positive feedback about Shawna! I'm thrilled to hear that you had a great experience with her and found her customer service to be exceptional. Timely service is something we prioritize, and I'm glad it met your expectations. I'll be sure to pass along your compliments to Shawna. If there's anything else we can assist you with in the future, please feel free to let us know. We appreciate your business!"
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Larry Terbrock

May 29, 2024

5  out of  5
rating by Larry Terbrock
"I started using this office when my previous agent decided to retire and I am so happy that I chose Kevin Pierce as my new agent. This office is great to work with. Connie is very knowledgeable and always there to help with any concerns that I may have. I would definitely recommend this agency."
We responded:
"Thank you for taking the time to share your positive experience with our office and Kevin Pierce as your new agent. We are delighted to hear that you are happy with our services and find our office great to work with. We strive to provide knowledgeable and attentive service to all our clients, and we're glad Connie has been able to assist you with any concerns you may have had. Your recommendation means a lot to us, and we are grateful for your trust in our agency. Please don't hesitate to reach out if you need anything in the future."
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Amy Sander

May 9, 2024

5  out of  5
rating by Amy Sander
"Kevin and Connie have gone above and beyond to help us with all of our insurance needs! They are simply the best!"
We responded:
"Thank you so much for your kind words and positive feedback about Kevin and Connie! We truly appreciate your trust in our services. It's always our goal to go above and beyond in assisting our clients with their insurance needs. We value your business and are here to help whenever you need us."
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Clint lovell

April 19, 2024

5  out of  5
rating by Clint lovell
"Can't say enough good things about the staff ,,and Kevin Pierce . Easy to work with. Thank you"
We responded:
"Hi Clint, Thank you for your kind words and positive feedback! We are thrilled to hear that you had a great experience working with my office! We pride ourselves on providing excellent customer service and making the process as easy as possible for our clients. Your appreciation means a lot to us, and we are grateful for the opportunity to serve you. If you have any further questions or need assistance, please don't hesitate to reach out. Thank you once again for your support!"